Loans issued by WebBank, Member FDIC

Legal

PRIVACY POLICY

Last updated: May 15, 2026

1. Introduction

Loansova Financial Group (“Loansova,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our mobile application, or apply for and use our financial products and services.

By using our services, you consent to the data practices described in this policy. If you do not agree with any part of this policy, please do not use our services.

2. Information We Collect

Personal Identification Information

We may collect the following categories of personal information when you apply for or use our services:

  • Full name, date of birth, and Social Security number
  • Contact information: email address, phone number, and mailing address
  • Government-issued identification documents
  • Employment information and income details
  • Financial information including bank account details and credit history
  • Loan application information including purpose, amount, and existing debt

Technical and Usage Information

When you visit our website or use our mobile application, we may automatically collect:

  • IP address, browser type, and device information
  • Pages visited, time spent, and navigation patterns
  • Referring URL and exit pages
  • Cookies and similar tracking technologies (see Section 5)

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Processing and evaluating loan applications
  • Verifying your identity and preventing fraud
  • Servicing and managing your loan account
  • Communicating with you about your account, payments, and status updates
  • Improving our website, application, and customer service
  • Complying with legal and regulatory obligations
  • Sending marketing communications (with your consent where required)
  • Performing data analytics and risk assessment

4. How We Share Your Information

We may share your information with the following categories of third parties:

Financial Institution Partners

Loansova branded credit products are issued by WebBank, Member FDIC. We share application and account information with WebBank and other financial institution partners as necessary to process, underwrite, and service your loan.

Service Providers

We engage third-party service providers to perform functions on our behalf, including payment processing, identity verification, credit reporting, data storage, customer support, and marketing. These providers are contractually bound to protect your information and use it only for the services they perform for us.

Legal and Regulatory Disclosures

We may disclose your information when required by law, such as in response to a court order, subpoena, or other legal process. We may also disclose information to investigate, prevent, or take action regarding illegal activities, fraud, or threats to the safety of any person.

Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity.

5. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our site.

Types of cookies we use:

  • Essential cookies: Required for the basic functionality of our website
  • Analytics cookies: Help us understand how visitors interact with our site
  • Functional cookies: Remember your preferences and settings
  • Advertising cookies: Used to deliver relevant advertisements (with your consent)

You can control cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website.

6. Data Security

We implement industry-standard administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • 256-bit SSL/TLS encryption for data in transit
  • Encryption of sensitive data at rest
  • Multi-factor authentication for system access
  • Regular security assessments and penetration testing
  • Employee training on data protection best practices

While we strive to protect your information, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. This typically includes the duration of your account relationship plus a period following account closure to comply with legal obligations, resolve disputes, and enforce agreements.

When information is no longer needed, we destroy or de-identify it using reasonable measures to prevent unauthorized access.

8. Your Rights and Choices

Depending on your state of residence, you may have the following rights regarding your personal information:

Access and Portability

You have the right to request a copy of the personal information we hold about you.

Correction

You have the right to request that we correct inaccurate or incomplete information.

Deletion

You have the right to request deletion of your personal information, subject to certain exceptions (e.g., legal obligations, fraud prevention).

Opt-Out of Marketing

You may opt out of receiving marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

Do Not Sell My Personal Information

Loansova does not sell your personal information to third parties for monetary consideration.

9. California Privacy Rights

If you are a resident of California, the California Consumer Privacy Act (CCPA) grants you additional rights regarding your personal information. You have the right to:

  • Know what personal information we collect, use, and share
  • Request deletion of your personal information
  • Opt out of the sale of your personal information (we do not sell personal information)
  • Non-discrimination for exercising your privacy rights

To exercise your CCPA rights, please submit a verifiable consumer request to privacy@loansova.com or call +1 (800) 555-0199. We will respond within 45 days.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will delete it promptly. If you believe a child has provided us with personal information, please contact us immediately.

11. Third-Party Links

Our website and application may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. If we make material changes, we will notify you via email or through a prominent notice on our website before the changes take effect.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Loansova Financial Group
Attn: Privacy Office
120 Broadway, Suite 1500
New York, NY 10271
privacy@loansova.com
+1 (800) 555-0199

Your privacy matters to us

If you have any questions, our team is here to help.

Contact Us